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Refund Policy

How payments, changes and refunds work for Designflux projects.

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We want working with Designflux to feel fair and clear. This page explains how payment, changes and refunds work for projects. If anything here is unclear, ask us before you start: info@designflux.io.

How payment works

  • 50% upfront. We start work once the first half of the agreed price is paid.
  • 50% before launch. The second half is due when the site is ready, and the site goes live once it is paid.
  • The price is agreed in writing before you pay anything, and it does not change unless you ask for something outside the agreed scope.

Changes (revisions)

Your price includes 3 rounds of changes to the design and content within the agreed scope. A round is one set of feedback sent together, which keeps the project moving. Extra rounds, new pages or new features are quoted separately, and we always tell you the cost before doing the work.

If you cancel before we start

If you cancel before any work has begun, we refund your payment in full.

If you cancel after work has started

We refund the unused part of what you paid. This means the work already done (for example the planning, the design or the build up to that point) is kept by us and the rest is returned. We send you a short written breakdown of how we worked it out, so there are no surprises.

If we cannot deliver

If we are unable to deliver what we agreed, we refund the part that was not delivered.

Costs paid to other companies

Some things are bought from other companies on your behalf, such as a domain name, hosting, a paid plugin, stock photos or fonts. We tell you the cost first. Once bought, these cannot usually be refunded by us, but they belong to you and stay yours.

Monthly care plans

Care plans can be cancelled at any time. Cancelling takes effect at the end of the month you have already paid for, and part months are not refunded.

How to ask for a refund

Email info@designflux.io with your name, what you paid for and the date. We reply within 3 working days, and any refund we agree is sent to the original payment method within 10 working days. Your payment provider may take extra time to show it.

Nothing on this page takes away rights you have under the law where you live.

Contact

Questions about payments or refunds: info@designflux.io.